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Scoring methodRevised17 OCT 26

How we score crypto exchanges

Skrumble scores every crypto exchange from 0 to 5 on five pillars: Security & Trust (30%), Fees (25%), Asset Variety (20%), Ease of Use & Features (15%) and Customer Support (10%). The overall score is the weighted average, rounded to one decimal. Each score rests on desk research on licence registers, fee schedules, proof-of-reserves reports and incident records; reviews re-checked from October 2026 date every source, and the current May 2026 reviews do not yet. We do not open accounts or place test trades.

What are the five pillars of an exchange score?

An exchange holds your money for you, so whether it is licensed, solvent and well defended counts for more than any single fee. Fees come second because they compound with every trade. Each pillar gets a score from 0 to 5, set against the evidence cited in the review and compared with the other exchanges we cover. There is no points table behind a pillar score. It is a judgement on the documented evidence, made relative to the exchanges in the table below.

Security & Trust

30% of the score

How safe customer assets are with the exchange, and how much of what it says can be checked independently.

What the research checks

  • Licences and registrations, confirmed on the regulator's own register: ESMA's interim MiCA register in the EU, the FCA register in the UK, state licence pages and NYDFS in the US
  • Proof-of-reserves reports: who prepared them, what they cover, and whether liabilities are included
  • Hacks, insolvencies and enforcement actions, with dates, amounts and whether customers were made whole
  • Custody arrangements such as cold storage and insurance, reported as the exchange's own claims unless a third party confirms them
  • Account protections such as two-factor authentication and withdrawal address allow-lists

Fees

25% of the score

What trading actually costs once every published fee is counted.

What the research checks

  • Maker and taker fees for the entry tier, from the exchange's own fee schedule
  • Spreads and fees on the simple buy and convert screens, where the exchange publishes them
  • Deposit and withdrawal fees for bank transfers, cards and major coins
  • Regional differences, because a US or EU fee schedule can differ from the global one

Asset Variety

20% of the score

How much you can buy, sell and trade, and in which currencies.

What the research checks

  • Number of spot assets and trading pairs, from the exchange's listing pages or public market-data API
  • Fiat currencies accepted for deposits and withdrawals
  • Derivatives, staking and earn products, and where each one is legally offered

Ease of Use & Features

15% of the score

How much the platform does, and how clearly it explains what it does.

What the research checks

  • Platforms offered (web, mobile, advanced trading view) and the order types the exchange documents
  • Earn, staking, recurring-buy and API features, with their published terms
  • Sign-up and identity checks as the exchange documents them, including which ID it accepts
  • Whether fees and risks are explained on the exchange's own help pages before you trade

Customer Support

10% of the score

How you reach a person when something goes wrong, and what the exchange commits to in writing.

What the research checks

  • Support channels the exchange documents (chat, email, phone), with stated hours and languages
  • A published complaints procedure and, where one exists, an outside route such as a financial ombudsman
  • Regulator actions and court records about how customers were treated

How is an exchange's overall score calculated?

Multiply each pillar score by its weight, then add the five results. Here is the arithmetic for Kraken, using the pillar scores published on its review. It also shows the rounding. The weighted total keeps three decimals, and the published score keeps one.

Kraken: Weighted total
PillarScore (0 to 5)WeightContribution
Security & Trust4.830%1.440
Fees4.025%1.000
Asset Variety4.720%0.940
Ease of Use & Features4.315%0.645
Customer Support3.410%0.340
Weighted total: 4.365. Overall score, rounded to one decimal: 4.4. Read the Kraken review

What scores do the reviewed exchanges have?

Every published exchange review, ranked by overall score, read from the same data as the review pages. Check the Updated column. An older date means older fee and licence data. For which exchanges to use in a given country, our country guides go further, because licences and fees differ by country: see the United States, United Kingdom, Canada and Australia guides.

What scores do the reviewed exchanges have?
ReviewOverallSecurity & Trust (30%)Fees (25%)Asset Variety (20%)Ease of Use & Features (15%)Customer Support (10%)Updated
Binance4.44.24.74.74.43.4May 21, 2026
Bitget4.44.04.54.64.64.2May 21, 2026
Kraken4.44.84.04.74.33.4May 21, 2026
OKX4.44.14.54.74.44.0May 21, 2026
Bitpanda4.34.63.54.54.74.2May 22, 2026
KuCoin4.33.84.64.74.23.9May 21, 2026
MEXC4.33.74.85.03.93.8May 21, 2026
Bybit4.23.84.74.24.34.1May 21, 2026
Coinbase4.24.83.54.04.73.9May 21, 2026
Gate.io4.23.94.54.93.73.5May 21, 2026
Crypto.com4.14.13.84.54.63.7May 21, 2026
Young Platform4.14.33.83.44.74.6May 22, 2026
BTCC4.04.33.73.74.04.0May 21, 2026
Conio4.04.73.23.04.64.5May 22, 2026

How the research works

By Skrumble Editorial · Updated

Where does the evidence for an exchange score come from?

Exchange evidence comes mostly from regulators and from the exchange itself. Registers tell us who is licensed or registered, where and for what. The exchange's fee schedule, terms of service and help centre tell us what it charges and offers. Court filings, regulator notices and the company's own incident reports tell us what went wrong and how it was handled.

Some documents need context before they can be used. The US audit regulator's staff has warned that proof-of-reserves reports "are not audits", cover one point in time and may not address liabilities. Since the October 2026 checks, a review says what a report covers and does not treat it as a guarantee; the May 2026 exchange reviews have not yet been re-checked on this point.

Why do review sites never count as evidence?

Because they are often out of date and sometimes wrong, and we cannot see their sources. A claim that only appears on another review site does not appear in ours. Marketing numbers, such as user counts, are attributed to the exchange that published them.

How is each exchange fact checked before it goes live?

Since October 2026, through four checks, in this order. A page that fails any of them does not ship. The exchange reviews predate this process; the paragraph after the example says how they were checked.

  1. Claim ledger. Every factual statement (fees, dates, licences, incidents, user numbers) goes into a table with its current value, the source URL, the publisher, the source's own date and the date we opened it. We cut any claim that has no fetched source.
  2. Adversarial challenge. A separate second pass re-opens the sources for every high-stakes item (money, licences, incidents, lawsuits) plus a random 30% of the rest. Where the two passes disagree, the challenge wins.
  3. Sentence-level QA. On the finished draft, every sentence that states a fact must map to a ledger row or a fetched source. We fix or delete any sentence that does not map.
  4. 100-point audit. The audit scores the finished page out of 100 on content quality, search optimisation, sourcing and expertise signals, technical structure and how easily search and AI tools can cite it. Below 75, the page does not ship. The target is 85.

What does a catch look like?

While researching our US exchanges guide in October 2026, the challenge pass found that two review sites said OKX's US platform does not serve Texas. OKX's own US licences page, dated 15 September 2026, lists a Texas money transmission licence, number 3574. We used the exchange's page, and the review sites' claim never reached ours.

The exchange country guides went through this full process in October 2026. The fourteen exchange reviews are dated between May 21 and 22, 2026. They were checked under the May 2026 version of the process, which verified each page's highest-stakes claims (usually 10 to 20) rather than every sentence. On the Binance, BTCC, Bybit and Kraken reviews that check covered the scores and data fields, not the long-form text carried over from the old site. The other exchange reviews were rewritten in May 2026. Nine exchange reviews described tests we have no record of, such as order timings and support response times; those passages were removed on October 17, 2026, and the reviews keep their May dates because nothing else in them was re-checked. The methodology overview explains how the two versions differ.

Do we open accounts and place test trades?

No. Skrumble does not open exchange accounts, deposit money, place trades or file support tickets. Every exchange review is desk research; the May 2026 reviews do not yet list their sources with dates, which the October 2026 process adds.

So a score cannot tell you how long verification took for one person, or how a support agent answered on a given day. What it can tell you is whether the exchange's published fees, licences, listings and track record hold up against primary sources, and how that compares with the other exchanges we cover. Fees in a review are the published rates; the cost you pay can differ with your payment method, account tier and the spread at the moment you trade.

One thing desk research does well is reading the fine print. The UK regulator, for instance, tells consumers that crypto is "largely unregulated in the UK" and that FSCS protection is "highly unlikely" to apply, and a UK review should say so plainly.

How often are exchange scores reviewed?

Our target is at least every six months. Each exchange review shows the date it was last updated, and the table above repeats it. These events trigger an earlier check:

  • a change to the fee schedule, including the simple-buy spread
  • a licence or registration granted, refused or withdrawn, including decisions under the EU's MiCA regime
  • a hack, a withdrawal freeze or an insolvency filing
  • the exchange leaving or entering a country
  • an enforcement action or a court ruling

If a review is more than six months old, check its updated date and the sources it links to before relying on a fee or a licence.

What happens when an exchange review gets something wrong?

Tell us through the contact page, with the claim and the source that contradicts it. We re-open the primary source. If the review is wrong, we correct it, re-check any pillar score the fact feeds, move the review's updated date and record the change and its source in the research file.

A corrected fact does not always move a score, because each pillar is set relative to the other exchanges we cover. When a score does change, this page's table changes too, since both read the same data.

Do affiliate deals affect exchange scores?

No. The overall score is calculated from the five pillar scores and nothing else, so commission terms have no way into it. Today none of the fourteen exchange reviews links out with a referral code. The Visit buttons open the exchanges' own websites.

Many exchanges run affiliate programmes, and Skrumble keeps a record of their terms. If a review ever links out through a partner link, Skrumble can earn a commission when you sign up, and the Visit buttons on reviews are marked as sponsored links. Country guides list only exchanges with a published review, and their order is an editorial call explained in each entry, not a ranking by commission. No exchange approves a review before it is published. The full disclosure is on how we make money.

Frequently asked questions

Why does Security & Trust carry 30% of an exchange score?

Because an exchange holds your assets for you. The SEC's custody bulletin warns that if a custodian is "hacked, shuts down, or goes bankrupt, you may lose access". Low fees do not help if you cannot withdraw.

Does a licence mean an exchange is safe?

No. A licence or registration means a regulator has authorised or registered the firm for certain activities. It does not guarantee your assets, and what it covers varies by country. Reviews re-checked since October 2026 say which licence an exchange holds, where, and what it covers; for the May 2026 exchange reviews, check the regulator's register as well.

Why can a cheap exchange score lower than a pricier one?

Fees are 25% of the score; Security & Trust is 30%. An exchange with low fees and a thin regulatory record can land below one that charges more but is licensed in more places and has a cleaner incident history.

Is an exchange's score the same in every country?

Yes, each exchange has one score. Availability, licences and fees differ by country, so our country guides decide which exchanges to recommend where and explain each choice.

Did Skrumble test these exchanges?

No. Skrumble does no hands-on testing. Every exchange score comes from desk research on primary sources; the current exchange reviews were checked under the May 2026 version of the process.

How can I check an exchange score myself?

Take the five pillar scores from the review, multiply each by the weight on this page and add them up. The worked example shows the arithmetic. If your total differs from the published score by more than rounding, tell us.

Sources

  1. [1]OKX US licenses · OKX · published · accessed
  2. [2]Interim MiCA register of crypto-asset service providers (CSV) · ESMA · accessed
  3. [3]Virtual currency businesses · New York State Department of Financial Services · accessed
  4. [4]Investor advisory: exercise caution with proof-of-reserve reports · PCAOB · published · accessed
  5. [5]Crypto: the basics · Financial Conduct Authority · accessed
  6. [6]Crypto asset custody basics for retail investors · SEC Office of Investor Education and Assistance · published · accessed